Every engine and transmission sold through OEMtronic — on our website, in our app, or by phone — is warrantied directly by OEMtronic, not by the yard that fulfills the order. If something goes wrong, you deal with us, start to finish. You'll never need to track down or negotiate with the yard yourself.
This warranty covers the part itself and nothing else. It does not pay for labor to remove or install the part, towing, a rental vehicle, time the vehicle is off the road, or damage the failure causes to anything else.
All engines and transmissions include a 90-day warranty from the date of delivery, covering failure of the part's core function — including the engine failing to start or run, or a transmission failing to shift or engage, where the failure is not caused by improper installation.
The warranty belongs to the original purchaser and can't be transferred to anyone else.
Call (877) 939-0197 or email info@oemtronic.com with your order number, a photo or short video of the issue, and a brief description. Once approved, you may choose a replacement part or a refund.
Every return needs our authorization first. Call or email us with your order number and we'll issue a return authorization and book the freight. Please don't send a part back without one.
When we got it wrong — the wrong part, a part that isn't as described, damage on arrival, or a warranty failure — we pay the return freight and there's no restocking fee.
If you change your mind, you can return a part within 30 days of delivery if:
A change-of-mind return carries a 20% restocking fee, and the return freight is yours. We still book and pay the carrier, so you never deal with the yard; the freight and the fee come out of your refund, and we tell you both amounts before the part is collected.
Refunds go back to the payment method you used. We don't give store credit.
Deposits follow their own rule, set out in Shipping & Delivery.
No core charge. We sell every part outright. There's no core charge and we don't need your old part back.
All engines and transmissions include liftgate delivery at no extra charge. Every unit is crated to our shipping standard and photographed before it leaves the yard. Dispatch times, signatures and damage reporting are covered in Shipping & Delivery.
Contact our team at info@oemtronic.com or (877) 939-0197.