Privacy Policy & SMS Communication Policyage

Effective Date: January 10, 2025

Welcome to Oemtronic Auto Parts.
Your privacy and data security are of the utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or communicate with us, including via SMS and RingCentral-powered communication channels.

1. Information We Collect

We collect the following types of data to provide and improve our products and services:

Personal Information:

• Name, email address, phone number, billing/shipping address, and payment details.

Order and Transaction Data:

• Details of purchases, order history, invoices, and related transactions.

Technical Data:

• IP address, browser type, operating system, and usage analytics.

Communication Data:

• Emails, SMS, RingCentral voice messages, and customer service chat logs.

Location Data:

• With your consent, we may collect approximate location data for delivery and fraud prevention.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders for auto parts and related services.

• Send order confirmations, shipment updates, and service notifications.

• Improve website functionality, user experience, and customer support.

• Communicate important account or policy updates.

• Detect and prevent fraud or unauthorized access.

• Provide personalized offers and promotions (only with your consent).

• Comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your information based on:

• Contractual necessity: To complete your orders and provide services.

• Legitimate interest: To maintain and secure our platform.

• Legal compliance: To meet tax, security, or reporting obligations.

• Consent: For promotional communications via SMS or email.

4. Sharing of Information

We may share data with:

• Payment processors for secure transaction handling.

• Shipping providers for order delivery.

• Service providers (e.g., RingCentral) for communications.

• Legal authorities when required by law.

• Affiliates or partners with your consent for promotional purposes.

We do not sell or rent your personal data to third parties.

5. Cookies and Tracking

We use cookies and analytics tools to:

• Improve browsing experience and load times.

• Monitor site performance and detect issues.

• Provide personalized recommendations.

You can manage cookie settings through your browser preferences.

6. SMS Communication Policy 

By providing your mobile phone number, you consent to receive text messages (SMS/MMS) from Oemtronic Auto Parts through our communications provider, RingCentral, regarding:

• Order confirmations and delivery updates.

• Account or payment notifications.

• Service alerts or warranty updates.

• Special offers and promotions (if opted in).

Message Frequency and Charges

• Message frequency varies by user activity.

• Message and data rates may apply, depending on your mobile carrier.

• We are not responsible for carrier delays or message delivery failures.

Opt-In Consent

You will only receive promotional or marketing texts if you have explicitly opted in via our website checkout, account registration, or subscription form.

Opt-Out Instructions

You can opt out at any time by replying:
“STOP” to cancel promotional texts or “HELP” for assistance.
After opting out, you will still receive non-marketing communications necessary to process your orders or provide customer support.

Data Use and Security

• SMS data (including phone number, message content, and timestamps) may be stored securely on RingCentral’s systems.

• We do not sell or share your number with third parties for their own marketing.

• All SMS communications comply with TCPA, CTIA, and carrier compliance guidelines.

7. Data Retention

We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce agreements.

8. Data Security

We employ advanced security measures, including:

• SSL/TLS encryption on all data transmissions.

• Encrypted storage for sensitive information.

• Multi-factor authentication for staff access.

• Regular system audits and threat monitoring.

9. Your Rights

You have the right to:

• Access or correct your personal data.

• Request deletion of your account information.

• Withdraw consent for promotional messages.

• Request a copy of your stored data.

• Lodge a complaint with a data protection authority.

10. International Data Transfers

We may transfer and process your data in the United States or other countries. We ensure proper safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Third-Party Links

Our website may contain links to external services or partners. We are not responsible for their content or privacy practices. Please review their respective policies before providing personal information.

12. Children’s Privacy

Our services are not directed to children under 13. If we learn that we have collected data from a minor without consent, we will delete it promptly.

13. Updates to This Policy

We may revise this Privacy Policy periodically to reflect business, legal, or technological updates. The latest version will always be available on this page with an updated effective date.

14. Contact Us

For privacy concerns, SMS opt-out requests, or data inquiries, contact us at:

? Call: 1-877-939-0197
? Email: privacy@oemtronicautoparts.com
? Data Protection Officer: dpo@oemtronicautoparts.com

By using Oemtronic Auto Parts, you agree to this Privacy & SMS Policy.
Copyright © 2025 Oemtronic Auto Parts LLC. All rights reserved.